Kudos to Velleman Inc Customer Support
Last night I needed to solder a power post on a laptop motherboard.. you know those pesky power plugs that get stressed and suddenly your laptop won't charge up? It was one of those. I go grab my Velleman VTSS5U temperature controlled soldering iron and WTF!! The tip retainer is missing. I'd been carrying it around in a bag for remote use and the thing must have got knocked off moving around somewhere. I looked and looked but can't find it .. tried wedging in the tip just to do one job but no good. I search and search on line but can't find a replacement part so I go to
and send CustSupport@vellemanusa.com an email:
Subject: VTss5 part
Date:Mon, 14 Nov 2011 21:02:42 -0800
To:<CustSupport@vellemanusa.com>
Hi
I have a VTSS5 Soldering Station and lost the part that screws on the end of the iron to hold the tip in place during a recent move.
So I was really hoping I could get another one somehow .. it's just the little part that screws on the end but I can't find anywhere to source another one. It's an otherwise great little iron!
Please let me know how I can order one
Thanks a lot!
The reply came the next morning:
From: Scott Schwandt
Subject: RE: VTss5 part
Date: Tue, 15 Nov 2011 17:29:39 +0000
Hello,
Thank you for your interest in Velleman products.
A replacement ring will go out in the mail to you today.
This will be coming from Fort Worth, TX.
I hope this helps.
Thanks
Scott
Velleman, Inc.
www.vellemanusa.com
FANTASTIC! This level of customer support from a large international corporation is nearly unheard of. I was expecting to at least pay for shipping. And keep in mind, the VTSS5 soldering iron is a budget item -- You can pick one up for 20-30 bucks and Vellemen sends me the part for FREE!
So Kudos to Velleman -- I highly recommend this company. The soldering iron is great and the support is even better
PS: just to follow up the part arrived in the mail a few days later and the iron is back in use! I was so jazzed to not have to buy another temp controled iron.
